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Privacy Policy

LaCascio's Scratch Italian

Effective Date: November 3, 2026
Last Updated: November 3, 2026

LaCascio’s Scratch Italian (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit lacascios.com (the “Site”) or interact with our services.

1. Information We Collect

Information you provide to us

When you contact us, make a reservation, or submit an inquiry through our Site, we may collect:

  • Name
  • Email address
  • Phone number
  • Message content
  • Event details (date, guest count, type of event) for catering or private event inquiries

Information collected automatically

When you visit our Site, we and our service providers automatically collect:

  • IP address and approximate location (city / region)
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and links clicked
  • Referring website
  • Device type (desktop, tablet, mobile)
  • How you interact with pages (clicks, scrolling and mouse movement), recorded as anonymized session replays and heatmaps if you allow analytics cookies

This information is collected through cookies and similar technologies (see Section 4).

Information from third parties

If you order food, buy a gift card, or make a reservation through our online ordering and reservation partner Toast (toasttab.com), including the reservation window that opens on our Site, Toast collects information directly from you under their own privacy practices. We do not directly receive your payment information from Toast. We receive only the order or reservation details necessary to fulfill your visit.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries you submit through our Site
  • Process and confirm reservations and event bookings
  • Provide customer service
  • Improve our Site, menus, and services
  • Analyze how visitors use our Site (aggregate analytics)
  • Comply with legal obligations
  • Protect our rights and prevent fraud

We do not sell your personal information.

3. How We Share Your Information

We share information only as follows:

  • Service providers: companies that help us operate our Site and business, including web hosting (Bluehost), email delivery, analytics (Google Analytics and Microsoft Clarity), and our online ordering / reservations platform (Toast). These providers are bound by contract to use information only for the services they provide to us.
  • Legal compliance: when required by law, subpoena, or to protect our legal rights.
  • Business transfers: if our restaurant is sold or merged, your information may transfer with the business.

4. Cookies and Tracking Technologies

Our Site uses cookies (small text files stored on your device) for the following purposes:

  • Essential cookies: required for the Site to function (e.g., maintaining your session). These cannot be disabled.
  • Analytics cookies: Google Analytics 4 and Microsoft Clarity help us understand how visitors use the Site so we can improve it. These cookies are set after you accept our cookie banner.
  • Functional cookies: remember your preferences (e.g., dismissed banners).

You can control cookie preferences through our cookie banner, which appears on your first visit. You can also manage cookies through your browser settings.

5. Third-Party Services

Our Site uses the following third-party services. Each has its own privacy policy:

When you click an external link or embedded tool (e.g., Toast reservations, Instagram, Facebook), you leave our Site and are governed by that third party’s privacy practices.

6. Data Retention

We keep contact and inquiry submissions for as long as needed to respond to your request and for our internal records. Most submissions are retained for up to 24 months unless we have a continuing business reason to keep them longer.

Analytics data is retained per our Google Analytics retention setting (typically 14 months).

7. Your Rights

Texas residents and visitors generally have the right to:

  • Request a copy of the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing emails (we currently do not run a marketing email program)

To exercise these rights, email us at info@lacascios.com. We will respond within 30 days.

8. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption for all Site traffic. No system is perfectly secure, however, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. Material changes will be announced via a notice on the Site.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

LaCascio’s Scratch Italian
75 Miranda Lambert Way #8
Lindale, TX 75771
info@lacascios.com
(903) 881-5808

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